Frequently Asked Questions
About Wander Mats
How is Wander Mats different from other play mats?
At Wander Mats, we are involved in every step from designing, creation and manufacturing. Each step is made with love and care to make sure we bring you quality, safe and fun to your home with each mat.
There are also no toxins and plasticisers, 100% safe your your little bub!
Material & Safety
What is Wander Mats made of?
Our mats are made with high quality TPU foam that is tough, thick and soft, waterproof and bacteria free for a worry-free play time. They are also eco-friendly & bio-degradable!
Where are your mats made and they certified baby safe?
Our mats are Made in China and they are tested and certified safe & compliant with EU & US safety standard - EN71(EU) ASTMF963(US)
Why is there a slight curl to the mat when unrolled?
• Just like any material that is rolled up, it will take time to fully flatten upon unrolling it.
• Allow the mat to rest on a flat surface and the curls will naturally flatten in 2-3 days.
• If you are in a hurry, you can also unroll it in the reverse direction to help release any curls or creases quickly.
What is the best way to clean the mats?
We advise you to sanitize regularly with gentle cleaning agents and soft cloth. If it's a terrible mess, you can certainly wash down the mats - they are water proof!
I hear that Wander Mats are suitable for exercise/yoga as well?
Certainly! A lot of parents have told us that they are using our mats for their own usage as well! Our thick foam creates a solid and stable surface for all kinds of exercises.
Delivery & Returns
How much is shipping within Singapore?
We provide a $8 flat rate shipping within Singapore.
How long does delivery take?
Once your order has been placed, it will be processed and delivered within 5 working days.
I need the mats ASAP, can my order be expedited?
Certainly! Drop us an email at firstname.lastname@example.org and we will do our best to accommodate.
We want you to love our mats as much as we do! We accept exchange or refunds within 14 days of purchase. All items must be in original packaging and unused.
Let Us Know
If we haven't addressed your questions or comments in the above section, let us know and we’ll get back to you within 24 hours.
For any further queries, please drop us an email at email@example.com