Frequently Asked Questions
About Wander Mats
How is Wander Mats different from other playmats?
At Wander Mats, we are involved in every step from designing, creation and manufacturing. Each step is made with love and care to make sure we bring you quality, safe and fun to your home with each mat.
There are also no toxins and plasticisers, 100% safe for your little bub!
Material & Safety
What is Wander Mats made of?
Our mats are made with high quality TPU foam that is tough, thick and soft, waterproof and bacteria free for a worry-free play time. They are also eco-friendly & bio-degradable!
Where are your mats made and they certified baby safe?
Our mats are Made in China and they are tested and certified safe & compliant with EU & US safety standard - EN71(EU) ASTMF963(US)
Will my pet's claw damage the mat?
Unfortunately, yes - sorry furbabies, they ain't for you! Pet claws may cause a puncture on the mat especially if they are not manicured.
Why is there a slight curl to the playmat when unrolled?
• Just like any material that is rolled up, it will take time to fully flatten upon unrolling it.
• Allow the mat to rest on a flat surface and the curls will naturally flatten in 2-3 days.
• If you are in a hurry, you can also unroll it in the reverse direction to help release any curls or creases quickly.
What is the best way to clean the playmat?
We advise you to sanitize regularly with gentle cleaning agents and soft cloth. If it's a terrible mess, you can certainly wash down the mats - they are water proof!
Delivery and Exchange
How much is shipping within Singapore?
We charge a flat rate of $15 for deliveries within Singapore. Should you wish to opt for a self pick-up, please kindly indicate it at check out.
How long does delivery take?
Once your order has been placed, it will be processed and delivered within 7 business days.
I need the mats ASAP, can my order be expedited?
If you need your order expedited, please WhatsApp 94747993 before placing the order. A fee will be incurred.
More on Delivery and Exchange
I hear that Wander Mats are suitable for exercise/yoga as well?
Certainly! A lot of parents have told us that they are using our mats for their own usage as well! Our thick foam creates a solid and stable surface for all kinds of exercises.
Let Us Know
If we haven't addressed your questions or comments in the above section, let us know and we’ll get back to you within 24 hours.
For any further queries, please drop us an email at email@example.com